Swing’s Coffee Roasters is currently seeking to hire a full-time Wholesale Account Manager/ Retail Trainer to work out of our Alexandria, VA roasting facility. This individual will be working as part of our wholesale team, providing marketing support to our wholesale customers as well as being responsible for barista training for wholesale customers and Swing’s barista team. Desirable candidates will have experience in the specialty coffee industry and have a meticulous approach to coffee quality. This position works closely with our Director of Coffee Operations, retail coffeebar managers, and wholesale sales team. Duties include training and working with Swing’s baristas to ensure best practices; ensuring high-quality drip, pour-over, and espresso beverages; advise and educate employees and customers, acting as a knowledge base for Swing's sourcing efforts, roasting processes, supply chain information, and available coffees. Additionally, working with our wholesale sales team to grow sales channel via coffee education events, in-store coffee cuppings, customer training, as well as the following: Manages new business and existing accounts, providing customer support. Coordinate and schedule coffee marketing events, in-store coffee demos, etc. Barista/Coffee education and training, ensuring quality objectives are met on espresso drink execution, as well as proper brewed coffee extraction/recipes. Works with our sales team to manage and build upon existing relationships. Provides support to growing wholesale channel business and in turn the business of our wholesale clients by providing coffee education and marketing support Create training materials to account specific needs/recipes. Ensures on-going communication about account activity. Provides support and works with wholesale and our roasting team, to ensure efficient fulfillment of orders. ESSENTIAL REQUIREMENTS • Three years experience as a specialty coffee barista. • Previous barista training experience highly recommended. • Excellent customer service [...]
Swing's Coffee Roasters is opening a new location in Washington D.C. and looking for talented individuals to join our team! As a historic company in D.C. it's fitting that Swing's Coffee Roasters moves into the same block as The Old Ebbitt Grill and The Hamilton (640 14th St. NW). This new location, opening in January, occurs in the 100th year of operation for Swing's Coffee Roasters and celebrates the long standing commitment to sourcing and roasting high quality coffee in this region. At Swing's Coffee, we pursue a progressive purchasing model for green coffee. It gives more visibility in the supply chain, allows us to forge relationships with producers, affect social and environmental change, and reward quality. A majority of our coffee suppliers fall under our Homegrown Coffee Initiative, which focuses on sustainability, long-term relationships, and accountability through the supply chain. JOB DESCRIPTION We're looking for customer service oriented individuals! At Swing's we recognize that the barista is the last link in the supply chain, and one of the most important. As we expand our retail presence in the D.C. region, there is ample opportunity for growth within the company. Providing hands on education about the coffee supply chain and beverage preparation from our Director of Coffee and Barista Trainer, Swing's Coffee Roaster's promotes an in depth study of the coffee industry. Our baristas are working on top of the line equipment, including the La Marzocco GB5 and Poursteady, to produce high quality coffee beverages. While providing legendary customer service, each individual is held responsible for operating point of sale systems. The goal is to maintain a clean workplace, while working efficiently in a fast paced environment. QUALIFICATIONS Passionate about coffee Available work early mornings [...]
At Swing’s Coffee, we pursue a progressive model to purchase green coffee, one that gives more visibility in the supply chain, allows us to forge relationships with producers, affect social and environmental change, and reward quality. Home Grown is: Working with producing families and individual coffee growers who also seek “Relationship Commerce” Purchasing from producers who reinvest in quality with an emphasis on sustainable agricultural techniques Supporting families and communities at origin with social enterprise and non-profit partners Traceability and accountability throughout the supply chain Forging long-term relationships based on trust and communication Home Grown Initiative is the starting place in our expanding efforts to source coffee more responsibly and transitioning all of our green coffee purchases to this sustainable model. Since enacting this program in 2013, we have grown our relationships, commitments and dedication to this model and the stake-holders we work with from 18% to nearly 85%. Be on the look out for new relationships in 2017 as we close the gap to 100%. DOWNLOAD Home Grown Info Sheet
After sourcing, roasting and preparing the best coffees we can find, we recognize that used coffee grounds still have tremendous value, specifically as a great ingredient to any compost system. We're passionate about compost at Swing's, and it was our intention that once we opened our newest brew bar and roasting facility in Alexandria, VA in 2013, we would make freely available all of our used coffee for the community to take and use in their systems. The result is that almost all of our used coffee gets a second life in a garden or flower bed or bar of soap. One of our favorite partners in this endeavor is Common Ground City Farm, located in the District of Columbia. Throughout each week, a volunteer comes to pick up used coffee for compost. We're proud to support Common Ground in their efforts to grow food, educate, and help low-income DC community members meet their food needs. In 2013, Common Ground delivered 5,200 pounds of fresh vegetables to low-income residents in their efforts to combat poverty and food deserts. CGCF uses a system based on modified windrows, developed with assistance from Darren Joffe of Farmer D. It involves sizeable piles of soil, food waste, and straw, built up in layers. It requires some space, but it can take in up to 450 lbs of food waste a month, and produces usable compost in about three months! Adding woodchips, newspaper or other “browns” to the compost is critical to the compost bin working. Your food waste (“greens”) provides nitrogen to the compost, while these “browns” provide carbon. A 1:3 nitrogen to carbon ratio allows the compost to get hot and break down the [...]
We are sourcing some of the best coffees we can find from around the world. And knowing how much care goes into a single bean, we sought the same care for the ingredients that go into our drinks. We accomplish this by partnering with Trickling Springs Creamery who buys milk from local, family farms that take the best care of their animals and land. These happy cows get all the sunshine and free grass they want during the growing season and are not pushed in growth or production by synthetic hormones. Come in and taste the difference! (quoted from the Trickling Springs Creamery website) 2330 Molly Pitcher Hwy. Chambersburg, PA 717.709.0711 Partner Link: http://www.tricklingspringscreamery.com
Walk into our cafes and you’ll notice two things about the furnishings: We like old stuff and fine craftsmanship. More importantly, though, we love to re-purpose and salvage useful things that others may do away with. So when we look to source furniture and fixtures for our cafes, we turn to the salvage masters, Housewerks. For more than a decade they have spent their days gutting buildings all over the Mid-Atlantic region searching for decorative, delicate and useful pieces. With their eye and expertise, we salvaged several pieces that have been used throughout the Del Ray Coffee Bar to complete its historic industrialized look. 1415 Bayard St, Baltimore, MD 410.685.8047 Partner Link: http://www.housewerksalvage.com/
Issue Date: SCR - January 2014, Posted On: 1/14/2014 Staff Training: Serving up Success By Melissa Niksic It doesn’t matter if your coffee shop has an amazing house blend, or the best latte in town. If the service at your location is subpar, your customers will remember that and nothing else. At any establishment, staff members are performing right at the front lines, making an immediate impression on guests. Locations that invest in both initial and ongoing training opportunities are often those whose customers experience the best overall service. Whether you oversee the training process yourself, utilize web-based or other interactive platforms to maximize employee engagement, or bring in an external consulting team to assist, it’s essential that your operation have a strategic training plan in place. Training begins before day one Many retailers assume that staff training starts the first day an employee arrives on the job. However, many industry professionals say that owners and managers should begin thinking about training before they even embark on the hiring process. Consider what types of people are most likely to thrive in your retail environment. Those are the people you want to make sure to hire in the first place: the ones who will fit in and be successful. Louisa Graves is the co-owner of CoffeeTrainers.com, a Los Angeles-based company that offers barista training, one-on-one consultations, store design advice, and general staff training to coffee retailers. She suggests that retailers have staff training in mind during the initial stages of the employee hiring phase. “Make sure you hire engaging people,” Graves says. “You want your staff members to be friendly, welcoming, and able to effectively engage with your customers so those customers turn into repeat customers.” For many coffee [...]
If you're a fan of African coffees - or not - this is the time to check out our new suite of fresh harvest African coffees. Some new ones and notes we have in store: Tanzania Peaberry - peach, butter, chocolate. Ethiopia Ardi - sweet, blueberry Kenya Kia Ora - sweet tomato, lemon, umami. Decaf Ethiopia Sidama - hushed blueberry with a wide chocolate note. Generally speaking, specialty coffees from Africa are rich in bright notes, ranging from in-your-face blueberry to fresh tomato and everything in between. Talk to most craft roasters and you'll find there is a special place in their heart for Africa, and for good reason. Complexity and sweetness are hallmarks, and more than most coffee from other areas of the world, they totally engage the senses that we use to examine and enjoy coffee. The aromatics richly trigger our retronasal receptors in our olfactory system (the experience of smelling while breathing out through your nose). They pop taste buds with complexity, and they shape-shift their feel on the palette. They can look rough on the outside (a lack of farming inputs often contributes to this), but it doesn't betray the delightful experience between sitting down with a fresh cup, and arising with it empty.